Run multiple independent or related online shops on a single CommerceDLM implementation. Each shop can have its own unique URL, look and feel, products and images, pricing, promotions, checkout options, affiliates etc, all powered from the same virtual warehouse of products.
There are different shop types that can be setup with a single CommerceDLM implementation, amongst others the eCommerce shop (B2C), Trade shop (B2B) and eBay shop (C2C).
Increase traffic, affinity and sales by operating multiple stores each customised for specific products, brands, customer segments, geographies etc.
eBay Integration Module
List products from your CommerceDLM virtual warehouse on eBay with images, prices, description customised for your eBay store or taken directly from your CommerceDLM shop.
All prices, images, stock figures can be maintained separately from normal CommerceDLM stock to allow better segmentation of markets. All major eBay listing types are supported including Basic Auction, Dutch Auction, Buy It Now, or eBay Store.
The eBay module also includes its own secure checkout, using SSL 128-bit encryption, to allow auction winners to pay by Credit/Debit cards, BACS, Cheque or Postal Orders. All currently opened auctions can be managed through the CommerceDLM Administration Suite. Your ADL administration suite updates automatically when the item is won and/or paid for. Automatic email notifications are sent to customers if auction payment by cheque or postal order is overdue.
Using eBay stores to increase Web presence and boost revenues.
Trade Shop & Customers Management (B2B)
CommerceDLM enables the creation of trade shops (compatible with the B2B model) fully integrated with a trade customer's details and approval process. This model provides means to define credit limits and checkout payment using either credit cards or an account with predefined credit limit for each individual customer.
The model is enhanced with comprehensive email communication to both the administrator and the client, thus keeping all involved aware of the current status and system events (these include amongst others, informing the customer of their approval and credit limit, when their purchases have reached that limit and notifying the administrator when a new trade customer has applied for a trade status).
Additional reporting is also incorporated to reflect the revenue statistics from the trade shop.
Access restrictions on the front-end shop allow free product browsing while only allowing to process to checkout to only the pre-approved trade customers.
Flexible management of trade customer communication and approval through the CommerceDLM console greatly reduces cost and time. At the same time suitable shop access restrictions enable the advertising of business opportunities to potential business partners while facilitating an easy and quick checkout process for the existed trade clients.
Comprehensive reporting allows the identification of the most loyal customers and the most successful and profitable business partnerships, thus prompting for further business deals to be made with the specific clients.
Discount and Multi-Quantity Pricing
Highly flexible, easily configured discounts such as fixed price discount and percent discount can be applied to individual product or entire categories. They can be limited (e.g. time interval, quantity, specific items etc.) and are configured graphically with no coding required. More complex or specific discount actions may be coded.
Fixed price discounts or percent discounts may be assigned to different levels of order quantity (e.g. 5% discount on 5 – 10 items; 10% discount on 10-15 items; 15% discount on over 15).
Increase sales or move close-out merchandise with targeted promotions. Easy-to-use discount editor enables non-technical marketing or merchandising staff to create, test and edit discounts without technical assistance.
Encourage higher order quantities or reward high-quantity shoppers with quantity-based price discounts.
Customers may enter a voucher code in order to receive a discount; voucher codes may be used just once (promotional discount voucher) of multiple times for a limited period of time set by the administration of the site (loyalty discount voucher).
Generate excitement and increase sales with vouchers.
Track the effectiveness of specific marketing campaigns.
Full-Featured, Persistent Shopping Basket
The built-in shopping basket shows product name, savings and total cost (including shipping, insurance, and promotional discounts) before checking out. It also enables customers to edit quantities and checkout without going through the full registration process. For logged in customers, the basket is saved. So by logging back in, customers can pick up where they left off if they leave the site.
Increase conversion rates and reduce basket abandonment by showing customers complete information including total costs up-front and by allowing them to check out easily or to buy when they want to. The saved basket reminds customers of prior shopping and enables them to purchase prior items easily if they leave the site and return later.
It is possible to setup several currencies in which the store products will be viewable. Multi-currency prices can be calculated dynamically from a base price using supplied conversion rates or an exact price can be entered for each product.
Enhance the shopping experience and increase conversion rates by allowing customers to see prices in their own currency.
Easily managed loyalty scheme can easily be implemented using CommerceDLM. Part of the amount spent on all or selected products, either by percentage or a fixed figure, earns the customer a number of points. The number of points that each product is worth is manageable by product types/categories or by any additional customised fields created.
Loyalty can be redeemed on all products or specific ones selected using the CommerceDLM administrator, giving control on what can be earned and spent at any time.
A comprehensive loyalty scheme gives customers the opportunity to earn rewards in the form of discounts at the checkout, increasing repeat sales to earn rewards, and repeat store visits to spend them.
CommecrceDLM supports Integration with all major affiliate programs including AffiliateFutures, WebGains. Running an affiliate scheme enables you to promote your store through other web sites, and pay them a commission, based on flexible rules of your choice, for the traffic they refer.
Increase the traffic to your site, and track the effectiveness of specific marketing campaigns when running reports.
Customer Service, Ordering & Fulfilment
Enable customer service representatives to manage existing orders from within the CommerceDLM Manager application and add notes that can be shared between representatives to track progress and feedback from customers.
Customers can manage their own account by logging into the shop. They can amend their personal details, addresses and payment methods as well as track or cancel existing orders.
Fulfilment of orders can be done by clients themselves or by a comprehensive fulfilment routine that can be integrated within CommerceDLM.
Secure Ordering and Checkout
CommerceDLM offers a built-in checkout which accepts all major credit cards (Visa, MasterCard, American Express, Maestro, Solo etc).
Security codes and issue numbers are also queried and checked, wherever applicable, using the Card Verification Service (CVS) for increased security.
Throughout the checkout the data is sent via 128 bit-encryption (SSL) for the customer’s peace of mind. Internet Authentication (Verified By Visa and SecureCode with MasterCard) is also available to reduce the number of fraudulent transactions. In addition, Address Verification Service (AVS) can be used.
CommerceDLM is integrated with major payment providers (ePDQ Barclays, Streamline eSolutions, protx, HSBC, WorldPay, Ogone, PayPal etc). Other payment providers can also be integrated is required.
Secure checkout that gives customers reassurance that the transaction is fully secure.
Reduce fraud by using Internet Authentication and Card Verification Service at the checkout.
Increase sales by providing a selection of payment options that best suit your customers.
Re-order Notify & Pre-Orders
Enable customers to add out-of-stock products to their 'Wish List', and notify them via email as soon as the product is back in stock.
Allow customers to pre-order products that will be available at a later date.
Retain sales that may be lodt by out of stock products, and build excitement, capture sales and stimulate demand for upcoming products.
Tell a Friend
Increase the popularity of your shop by allowing visitors to recommend it their friends and colleagues. A simple click enables users to informing their friends of products they think that they may be interested in, and provide a link directly to the appropriate page.
Many additional third-party integrations, including affiliates, payment providers, address completion and others can be added to your implementation of CommerceDLM on request.